Jack Rabbit Speaks
Volume 11, Issue #6
January 16, 2007
(Unsubscribe info at the bottom...)
Off we go..tickets to Burning Man 2007 go on sale tomorrow (Wednesday,
January 16) at 10 AM PST at http://tickets.burningman.com .
A note to online ticket buyers: to use our online ticket buying system
you will need to have your browser's cookies turned on and have
if you want to double check yours prior to the big day use the "check
http://tickets.burningman.com . Also, we recommend using browsers other
than Internet Explorer 7 which has known issues with how it handles
cookies - we wouldn't want anything to hinder your experience!
Should you find yourself with questions or in need of support while
getting your tickets online, please visit
http://tickets.burningman.com/contact and browse through the pull-down
menu of topics to see if your question is answered there.
A Note from Our Tech Department about Ticket Launch
The date that Burning Man tickets go on sale is always a big day around
here. Participants who have bought tickets on the first day of sales in
the past may recall that things didn't go as smoothly as we all would
have liked. Since we moved the sale of the lowest priced tickets from
mail order lottery with a money order to the internet, a variety of
technical challenges have been encountered. These challenges, created by
the overwhelming initial demand, have made that day a test of our
collective character - ticket buyers, our ticket partner, and our staff.
This past winter, as we evaluated our plans for the coming year and
beyond, we faced a difficult decision: Do we switch to the services of
some other vendor who may be able to handle the initial load, but may
not be prepared to support our unique event operations and who would
probably charge higher fees? After much deliberation, remembering that
relationships and collaborative efforts should be valued over
commodified transactions, and also that we have a robust community of
highly skilled and knowledgeable technical volunteers who could be asked
to help, we knew we had to try it one more time, Burning Man style.
Since that time, the Burning Man organization and many members of our
technical staff and volunteer teams have been collaborating with In
Ticketing to improve the technology supporting the ticket launch. A
systems administration brainstorming session took place in March and the
entire technical process, from queuing application and database design
to the specifics of managed server solutions, was discussed. Provisions
were put in place for sharing and review of design documentation, the
execution of volume load test scenarios, and other important milestones.
In addition to providing feedback and review of the newly designed
system and architecture, this fall, members of the Burning Man 'sys
admin' team contributed significantly to the volume load testing efforts.
As we prepare for the ticket launch, there are still some variables that
are out of our hands. And it's also impossible to completely predict the
buying behaviors of thousands of Burners as they eagerly participate in
a financial transaction via computer. Should you feel it's necessary to
get your tickets on the first day, please keep in mind that many other
like-minded burners have been similarly inspired, and that this project
has already been a successful collaboration which will hopefully benefit
the community at large.
We're all looking forward to Wednesday!
Your Burning Man Tech & Ticketing Teams
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